Complex cases are difficult to resolve over phone calls, live chat, or emails, resulting in escalation to multiple support tiers. By enabling equipment technicians access to customers’ phone cameras, Viewabo helps diagnose and resolve issues right away with no need for transfers or escalation.
On-site visits and high demands on tech staff are required for simple-to-resolve issues, due to a lack of problem visibility. By seeing what customers see through their phone cameras, Viewabo enables technical support agents to provide remote fixes, removing the cost of unnecessary services.
Time and resources are spread thin on cases that take longer than necessary to resolve. With a streamlined customer support workflow, Viewabo remote support software frees support teams' workload to service more customers, with less staff required to cover backlogged requests.
Viewabo enables you to identify the root cause of a reported issue by a live video session via customer’s phone camera. Easily understand which part should be replaced before providing additional technical support to your customers.
View Demo →Diagnosing the problem with remote visual support before leaving for an on-site visit ensures customers’ commercial electronics equipment downtime is minimized.
Explore More Features & Plans→See machine issues remotely with one-click access to customer's phone camera. Videos are saved to keep a record of what happened across the team.
Try Viewabo Now→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Real-time live video support allows you to troubleshoot issues and service customers as though you were there in-person.
Annotate directly on the customer's phone screen to let the customer quickly understand your instructions and to guide them to fixes.
Viewabo automatically records the video support session, letting you easily create training resources & avoid future issues
Phone calls or email can drag out resolution times. Viewabo makes remote troubleshooting and machine repair as easy as if you were in the room. Access customer's phone cameras to see equipment issues without having them download an app.
Learn More→Technicians often arrive on-site without the right components, resulting in multiple trips and equipment being unusable longer. Identify the problem with annotations and know what parts you need before going on-site.
View Pricing Here→Service Teams often get tied up on a single ticket that could’ve been resolved quickly. Viewabo helps you save a huge amount of time figuring out the root issue. No app required for customers and more time for problem-solving.
Try Viewabo for Remote Support→No Credit Card Needed. Try Viewabo for free.
Try and add Viewabo into your customer service workflow for faster resolutions.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.