Troubleshooting often takes longer than it should. By enabling technicians to remotely see what the customer sees, product issues become immediately clear via the customer’s phone camera, and solutions can be achieved quickly.
Inaccurate descriptions can result in lengthy conversations. Viewabo eliminates verbal and written ambiguity and enables support reps to get the right information upfront and resolve issues quickly.
Agents often fulfill customer requests while moving from task to task. With faster diagnosis, Viewabo helps agents increase support efficiency by allowing access to customers' phone cameras to see problems. Get full focus on higher priority tasks to serve more customers.
Quickly understand complex problems by visually determining which parts need replacing or repairing via customer's phone camera.
Watch Viewabo in Action→Real-time video support provides instant visibility on the first contact, reducing the need to escalate the service ticket to others.
See Plans & Pricing→Save more time on each warranty request by seeing issues with one-click access to the customer’s phone camera. Help more customers and resolve problems more effectively.
Get Started→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
Viewabo protects your precious time by quickly diagnosing issues with one-click mobile camera share with no app required for customers.
Solve complex downstream issues on the initial contact instead of going through multiple follow-ups with customers.
Video recordings are saved for future review, providing a way to see how past issues were resolved.
Viewabo lets you see issues in the customer interactions through their phone cameras. Reduce the need for escalating to multiple service channels with one-click mobile camera access.
Learn More→Provide real-time annotations on customers' phone screens by highlighting the issue and pausing the video, making consumer electronics repairs as easy as if you were in the room.
View Pricing→Viewabo provides a way for support teams to see what happened through video recordings once you've completed the video sessions, helping with new staff onboarding and product development efforts.
Start a 14-day Free Trial→Try Viewabo for Free
Learn more about how you can better support remotely with Viewabo.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.