Industry

Consumer electronics

Reduce Costs and Customer Frustration

Reduce costs of unnecessary returns and in-home visits, help more customers in less time.

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Tech Support Challenges

Troubleshooting often takes longer than it should. By enabling technicians to remotely see what the customer sees, product issues become immediately clear via the customer’s phone camera, and solutions can be achieved quickly.

Inaccurate descriptions can result in lengthy conversations. Viewabo eliminates verbal and written ambiguity and enables support reps to get the right information upfront and resolve issues quickly.

Agents often fulfill customer requests while moving from task to task. With faster diagnosis, Viewabo helps agents increase support efficiency by allowing access to customers' phone cameras to see problems. Get full focus on higher priority tasks to serve more customers.

Viewabo for Repair Services

A tired man pinching his brow in front of a broken PC

Reach Ah-Ha Moments, Reduce Servicing Costs

Quickly understand complex problems by visually determining which parts need replacing or repairing via customer's phone camera.

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Increase First Contact Resolution Rates

Real-time video support provides instant visibility on the first contact, reducing the need to escalate the service ticket to others.

See Plans & Pricing→

Shorten Time Spent on Warranty Claims

Save more time on each warranty request by seeing issues with one-click access to the customer’s phone camera. Help more customers and resolve problems more effectively.

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How Viewabo Works

Copy, text, or email a link to your customer to begin a live video session or to request a video recording.

1

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Connect With a Link

Send the customer an SMS link; get access to their phone camera for full visibility.

2

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See What They See

Mobile video support allows you and the customer to identify the issue more quickly.

3

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Annotate and Pause

Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.

4

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Solve and Save

Viewabo sessions are recorded and saved for record-keeping or internal training.

A customer searching a website

1. There is a Problem

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Customer

Searches company website for solution without success, finds support contact.

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Customer Service

On standby; not yet aware of customer’s issue.

customer service agent

2. Customer Service Triage

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Customer

Waiting without any possible access to a solution inside.

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Customer Service

Receives ticket, ticketing goes through protocol to determine who should handle it.

customer service agents working together

3. Escalate to Tech Support

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Customer

Friction increases due to verbal miscues and long hold times.

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Customer Service to Tech Support

Diagnosis unsuccessful, escalates issue to tech support.

customer waiting in front of computer

4. Tech Support Triage

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Customer

3rd wait, back and forth emails, communication now split across multiple channels.

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Tech Support

Receives & reviews case notes from previous customer service level.

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5. Tech Support Troubleshooting

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Customer

Struggles to understand instructions. Solution unsuccessful.

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Tech Support

Reaches out to customer to provide response and solution.

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6. Resolution, Refund, or Return

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Customer

Frustrated with long hold times and passed through multiple reps, issue still not resolved.

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Tech Support

May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.

customer searching a website

1. There is a Problem

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Customer

Searches company website for solution without success, finds support contact.

agent/support service icon

Customer Service

On standby; not yet aware of customer’s issue.

agent helping customer through their phone

2. Customer Service Triage

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Customer

During live video session, shares what they see with agent for real-time feedback & resolution.

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Customer Service

Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.

happy customer gives 5 star review

3. First Contact Resolution

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Customer

Customer is happy, has positive experience with brand, feels more loyalty.

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Customer Service/Tech Support

Quickly identifies root cause,  shorter process accelerates resolution. Less burnout & less chance of lost customers.

Time Saver for Support

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Shorten Resolution Times

Viewabo protects your precious time by quickly diagnosing issues with one-click mobile camera share with no app required for customers.

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Reduce Repeated Calls

Solve complex downstream issues on the initial contact instead of going through multiple follow-ups with customers.

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See What Happened

Video recordings are saved for future review, providing a way to see how past issues were resolved.

A worker troubleshooting a consumer appliance with Viewabo

One-Click Access to Reduce Escalations

Viewabo lets you see issues in the customer interactions through their phone cameras. Reduce the need for escalating to multiple service channels with one-click mobile camera access.

Learn More→
A customer troubleshooting their microwave with Viewabo

Annotate to Reach Faster Resolutions

Provide real-time annotations on customers' phone screens by highlighting the issue and pausing the video, making consumer electronics repairs as easy as if you were in the room.

View Pricing→
Tech support watching someone fix something

Review with Video Recordings

Viewabo provides a way for support teams to see what happened through video recordings once you've completed the video sessions, helping with new staff onboarding and product development efforts.

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Reduce Support Friction Now

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Learn more about how you can better support remotely with Viewabo.

Let's Viewabo

Trusted by Technicians at Companies

bevi logo

Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.

NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.

cyberpower pc logo

CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.

Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.

"We could spend 30 minutes with a customer going over cables one by one to find the right one, but with Viewabo, it can be done in seconds."

- Director of Customer Service at NZXT

"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."

-Director of Support at Bevi

"We can quickly set up a session without any hassle and without the customer's frustration, making it easy and fast to help them with their tech problems."

-- Tech support representative at CyberPowerPC

"Customers are quite surprised when we use Viewabo. They say 'Wow! You guys are actually able to see what I'm seeing right now!"

-- Tech support representative at CyberPowerPC

"I was on Viewabo and it turned out that the user didn't hook up the cables right. If it wasn't for Viewabo I don't think I would have been able to solve that case."

-- Tech Support Representative at CyberPowerPC

"This person was plugging in their monitor cable into the motherboard instead of the graphics card. Because [of the] Viewabo app, I didn't have to have them send in their graphics card for a replacement."

-- Tech Support Representative at CyberPowerPC

Use Viewabo in Other Industries

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