Being dispatched on-site without knowing the context of the issue increases the time needed to complete a field service work order. It can end up taking much longer than estimated, or require follow-up visits. Field service technicians also spend a lot of time documenting the details of the case.
Field service technicians sometimes arrive on-site only to discover that the customer's issue was not what they expected or simple fixes are totally possible. This causes wasted time for both the customer and the technician as the service could've been done remotely.
Field service technicians often rely on text messages or calls to contact customers to get an idea of the problem before arriving on-site. Not only does this limit technicians' ability to understand the issue, but also may cause misdiagnosis as they depend on customers describing the issue correctly.
Get an understanding of the equipment problem and parts needed before you get on the road, speeding up work orders and reducing unnecessary customer visits and costs.
Watch a Demo →On-screen annotations let you guide the customer to resolutions, decreasing the number of in-person visits that field service technicians need to make in a day.
Viewabo records video sessions for record-keeping, which can provide valuable customer insights and decrease time needed for sourcing training materials.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Viewabo allows field service technicians to get a look at the problem before they step in the truck so that they can arrive prepared.
Use Viewabo’s on-screen annotations to guide customers through installations and maintenance, avoiding the need for on-site field service.
Viewabo automatically records your video support sessions, shaving time off of work order reporting that you can put towards more tickets.
Viewabo gives you access to see problems via customer’s phone cameras before you get on the road. Speed up the processes significantly.
Learn More→Keep up communication between technicians in the field and the office with on-screen annotations and visual instructions to provide installation service and maintenance support. Reduce mix-ups, miscommunication, and frustration for your customers.
Video recordings allow technicians to assemble work order reports quickly. They also provide a firsthand reference for common customer behaviors to allow field service providers to improve service quality.
Free use of Viewabo Request while in beta.
Try and see how Viewabo makes your support processes easier and faster than before.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.