Phone calls last way too long because verbal communication limits technical supports’ visibility into issues with equipment like treadmills. Finding solutions to fitness equipment repair can take hours, or the machine is not functioning at all, leading to frustration for both support and customers.
Customers have limited knowledge of technical terms, making it hard to explain complex issues over phone, chat, or e-mail. Technical support managers struggle to get a grasp of the fitness equipment repair issue and might give the customer incorrect guidance.
Misdiagnosis can lead to the wrong replacement parts being ordered and shipped, with technical support managers not discovering the error until an on-site visit. That means wasted time and manpower as well as extraneous shipping costs, while the fitness equipment repair remains unresolved.
Viewabo Live allows you to initiate real-time video support by sending an SMS link to access customer's phone camera, helping self-installation or fitness equipment maintenance cases go a lot faster.
Watch a Demo →Fix equipment faster and avoid ordering the wrong parts by using live video and annotations to guide customers on diagnosis and resolutions.
Compare Plans & Pricing→Video session recordings allow new agents to review how past issues were diagnosed and resolved making it faster for them to get productive.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
By seeing what customers see, engineers can get to the root cause of fitness equipment breakdown quickly without relying on verbal cues.
Have visual confirmation on the correct parts of the device ahead of an in-home fix and diagnose the root cause of an error in less time.
Video recordings help new support reps with limited experience quickly understand how to fix different non-functioning equipment models.
Viewabo remote visual support tools allow technical support to see issues firsthand without having to do all the guesswork, also taking the pressure off of customers to explain complex device specifications verbally.
Learn More→Viewabo Live annotations enables you to guide customers in real-time for proper fitness equipment assembly, or repair, making it easy to highlight certain areas on-screen to determine which part of equipment failure is due to accident or abnormal use.
View Pricing and Plans→Viewabo's Video Recordings allows you to keep all the troubleshooting video sessions, which immediately become training resources for your support team to enrich support knowledge as well as streamline product feedback across teams in your organization.
Start Free 14-day Trial→Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.