Insurance Claim Issues

Being dispatched on-site without knowing the context of the issue increases the time needed to complete a field service work order. It can end up taking much longer than estimated, or require follow-up visits. Field service technicians also spend a lot of time documenting the details of the case.

Adjusters assessing claims over phone or email might miss important details due to verbal ambiguity. These formats make it harder and slower to get started processing claims.

The time required for adjusters to review claims often takes too long. Customers have to wait days or even weeks to be reimbursed. Slow processes frustrate your best customers causing them to spread negative word-of-mouth and leave for competitors.

Viewabo Use Cases

Insurance appraiser talking to a car crash victim

Remotely Assess Claims Without Leaving the Office

Instantly connect to a customer's phone camera to see the situation without them downloading an app. Start assessing the claim even before you go on-site.

Watch a Demo →

On-Screen Guidance for Better Data Collection

On-screen annotations let you guide customers on showing you what you need to see to start processing the claim.

Compare Plans & Pricing→
hands holding a phone taking a photo of a car crash incidenta man taking a photo of a crushed bumper

Video Recordings for Better Documentation

Viewabo video sessions are recorded, which provide insurance companies with additional documentation for their records.

Start Your Free Trial Today→

How Viewabo Works

Copy, text, or email a link to your customer to begin a live video session or to request a video recording.

1

a link icon
Connect With a Link

Send the customer an SMS link; get access to their phone camera for full visibility.

2

an eye
See What They See

Mobile video support allows you and the customer to identify the issue more quickly.

3

a mouse drawing a square
Annotate and Pause

Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.

4

a folder with a checkmark
Solve and Save

Viewabo sessions are recorded and saved for record-keeping or internal training.

A customer searching a website

1. Customer Files Claim

person icon

Client

Contacts the insurer over phone or e-mail to make a claim.

agent/support service icon

Adjuster

Receives the claim.

customer service agent

2. Process Claim Details

person icon

Client

Explains incident details verbally or over email with self-taken photos and video, which doesn’t give the adjuster the sufficient data they need.

agent/support service icon

Adjuster

Processes claim details; arranges on-site visit with the customer.

customer service agents working together

3. Adjuster Visits On-Site

person icon

Client

Is frustrated by how long it takes the adjuster to come on-site to evaluate the incident.

agent/support service icon

Adjuster

Processes claim details; arranges on-site visit with the customer.

customer waiting in front of computer

4. Waits for Reimbursement

person icon

Client

Waits days or possibly weeks to hear back from the insurer on the status of the claim.

agent/support service icon

Adjuster

Claim lifecycle is greatly extended by the amount of time required for back-and-forth travel.

customer service agent fixing computer

5. Claim is Completed

person icon

Customer

Finally receives reimbursement but is already turned off by the insurer's lack of efficiency.

agent/support service icon

Adjuster

Is exasperated by excessive travel and possibility of losing customers.

customer searching a website

1. Customer Files Claim

person icon

Customer

Contacts the insurer over phone or e-mail to make a claim.

agent/support service icon

Adjuster

Receives the claim.

agent helping customer through their phone

2. Claim Details Processed Remotely

person icon

Customer

Shows incident details visually over Viewabo Live video sessions.

agent/support service icon

Adjuster

Guides the customer with annotations to show the details needed to file the claim.

happy customer gives 5 star review

3. Claim is Completed

person icon

Customer

Receives reimbursement within days or hours of filing the claim. They are very happy with the customer experience.

agent/support service icon

Adjuster

Is able to finalize the customers claim without leaving the office. They are happy with a positive customer experience.

How Can Viewabo Help

clock icon

Shorten Claims Inspection

Remote video access reduces the need for back-and-forth photo attachments & messages, allowing insurance adjusters to investigate claims faster.

checkmark icon

Insurance Claim Accuracy

Viewabo lets you see the incident details on video rather than only through photos to get more context on the claim.

videocamera icon

More Efficient Inspections

Use Viewabo to process claims more efficiently between the adjuster and the customer by seeing what the customer sees before going on-site.

Phone camera pointed at a big scrape on the side of a car

Faster Inspection Processes

Start processing claims faster by using Viewabo to perform remote inspections, even before going on-site, and save time for you and your customers.

Learn More→
Phone camera pointed at the ruins of a home that caught on fire

Ensure Insurance Claim Accuracy

Real-time, on-screen annotations allow insurance adjusters to guide customers on showing them what they need to see to start processing claims, as well as reduce the potential for fraudulent claims.

View Pricing and Plans→
Customer service agent watching a video of a man inspecting his car after an accident

Quicker Context on Insurance Claims

Viewabo helps insurance adjusters get more context into a claim quicker by allowing them to view the case remotely through a customer's phone camera before going on-site.

Start Free 14-day Trial→

Get Started Today

Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.

Create an Account

Current Clients

bevi logo

Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.

NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.

cyberpower pc logo

CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.

Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.

"We could spend 30 minutes with a customer going over cables one by one to find the right one, but with Viewabo, it can be done in seconds."

- Director of Customer Service at NZXT

"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."

-Director of Support at Bevi

"We can quickly set up a session without any hassle and without the customer's frustration, making it easy and fast to help them with their tech problems."

-- Tech support representative at CyberPowerPC

"Customers are quite surprised when we use Viewabo. They say 'Wow! You guys are actually able to see what I'm seeing right now!"

-- Tech support representative at CyberPowerPC

"I was on Viewabo and it turned out that the user didn't hook up the cables right. If it wasn't for Viewabo I don't think I would have been able to solve that case."

-- Tech Support Representative at CyberPowerPC

"This person was plugging in their monitor cable into the motherboard instead of the graphics card. Because [of the] Viewabo app, I didn't have to have them send in their graphics card for a replacement."

-- Tech Support Representative at CyberPowerPC

Use Viewabo in Other Industries

FAQs