Medical device downtime means canceled surgeries and losing money, anywhere from 3 to 8 surgeries, and losing thousands a day until the problem is fixed.
Medical device companies with many technicians in the field sometimes have to mobilize multiple senior agents due to complex repairs or lack of knowledge by the technician on hand.
It can be difficult to troubleshoot complex issues for the elderly by using live chat, emails, or phone calls if they’re not tech savvy.
Copy-paste links to access customer’s phone camera to see equipment issues, saving critical time for human lives affected by unnecessary downtime.
Watch a Demo →See problems with real-time annotations to guide customers to point out the root cause and show how to adjust parts for urgent repairs or installs.
Compare Plans & Pricing→Each video session is recorded for training biomedical technicians to help them quickly understand what different components are, and learn how to troubleshoot as fast as possible.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
One click access to customer’s phone camera to remove guesswork out of service calls. See issues remotely and feel confident you're doing all you can for your clinicians and patients.
Viewabo gets the diagnosis process on medical devices moving quickly. Pause video sessions and annotate on the customer’s phone screen to identify what’s wrong quickly.
Provide practical training with video recordings. Knowing how to replace worn-out, damaged or defective parts with visual cues makes training easier.
We take care of inspection by letting technicians see problems with one-click phone camera share. Viewabo lets healthcare experts focus on what’s most important: their patients.
Find out More→Viewabo Live’s Annotations let you guide customers or technicians as if you were in the room, lessening the need for additional support allocation to the field or expensive costs for full replacement.
View Pricing and Plans→Video recordings let biomed technicians get an eye on various healthcare settings without leaving the office, making onboarding a lot more efficient and easier.
Start a 14-day Trial Now→Start a 14-day Free Trial
Create an account to make equipment inspection and repair a lot easier.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
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CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.