Industry

PCs & workstations

Boot PCs & Repair Workstations Faster

Make PC & workstation support requests go faster. Viewabo lets you see what your customer sees in real-time.

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Tech Support Challenges

Each ticket ends up taking too long because customers can't explain issues clearly and remote tech support technicians can't get a visual on the problem. This leads to back-and-forth conversations, escalations, inefficiencies, and longer downtime for customers.

Agents default to Return Merchandise Authorizations (RMAs) on products because diagnosing the problem is often too difficult or too time-consuming. Many PC and workstation returns end up being a simple fix or just user error that could have been resolved easily with the proper info.

Customers hate waiting on hold, being passed along, and sitting around for a response. They want their computer to work and every obstacle to that is an inch closer to them buying from another company and adding a poor rating to your brand online.

Viewabo Use Cases

A man placing a component on a PC circuitboard

Zero in on the Issue Without App Installs

Quickly see and understand issues before starting on fixes or configurations - no app install needed for customers.

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Remote Support as if You Were In-Person

Reduce the need for lengthy, detailed troubleshooting guides. Your customers are unlikely to read them. Viewabo's real-time video support allows you to provide remote guidance as if you were in-person.

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Reduce Costly RMAs and Simplify the Process

Reduce the need to ship back the entire system if only the GPU needs to be replaced. Guide customers on how to remove their GPU without damage.

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How It Works

Copy, text, or email a link to your customer to begin a live video session or to request a video.

1

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Connect With a Link

Send the customer an SMS link; get access to their phone camera for full visibility.

2

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See What They See

Real-time video allows you and the customer to identify the issue quickly.

3

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Annotate and Pause

Annotate and pause video to provide fast diagnosis and immediate guidance.

4

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Solve and Save

Viewabo sessions are recorded and saved for record-keeping or internal training.

A customer searching a website

1. There is a Problem

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Customer

Searches company website for solution without success, finds support contact.

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Customer Service

On standby; not yet aware of customer’s issue.

customer service agent

2. Customer Service Triage

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Customer

Waiting without any possible access to a solution inside.

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Customer Service

Receives ticket, ticketing goes through protocol to determine who should handle it.

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3. Escalate to Tech Support

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Customer

Friction increases due to verbal miscues and long hold times.

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Customer Service to Tech Support

Diagnosis unsuccessful, escalates issue to tech support.

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4. Tech Support Triage

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Customer

3rd wait, back and forth emails, communication now split across multiple channels.

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Tech Support

Receives & reviews case notes from previous customer service level.

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5. Tech Support Troubleshooting

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Customer

Struggles to understand instructions. Solution unsuccessful.

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Tech Support

Reaches out to customer to provide response and solution.

a customer giving a 1 star review

6. Resolution, Refund, or Return

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Customer

Frustrated with long hold times and passed through multiple reps, issue still not resolved.

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Tech Support

May have to issue RMA or full refund, costs might increase due to unforeseen damage when shipping. And lost customer.

customer searching a website

1. There is a Problem

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Customer

Searches company website for solution without success, finds support contact.

agent/support service icon

Customer Service

On standby; not yet aware of customer’s issue.

agent helping customer through their phone

2. Customer Service Triage

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Customer

During live video session, shares what they see with agent for real-time feedback & resolution.

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Customer Service

Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.

happy customer gives 5 star review

3. First Contact Resolution

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Customer

Customer is happy, has positive experience with brand, feels more loyalty.

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Customer Service/Tech Support

Quickly identifies root cause,  shorter process accelerates resolution. Less burnout & less chance of lost customers.

How Can Viewabo Help

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Minimize Resolution Times

Viewabo helps save precious time by letting you see what customers see and identify the problem remotely, thereby accelerating resolutions.

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Solve on First Contact

Fix and troubleshoot during the initial service contact instead of endlessly exchanging back-and-forth emails with customers.

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Video Records for Training

Each record serves as a reference for future cases as well as a resource to upskill your support team without bringing in outside trainers.

a hand holding a phone camera in front of PC parts

Remote Visibility for Hassle-Free PC Builds and Repairs

Computer and workstation troubleshooting without seeing the components can be difficult and complex. Viewabo gives tech support managers a firsthand look at what’s not working to speed up the process from build to boot.

Watch a Demo →
a hand holding a phone camera in front of a pc

Real-Time Video Guidance for Successful PC Component Installations

Viewabo’s on-screen annotation and instruction functionality make computer installations and repairs as easy as if you were right there in the room, making remote service even better than in-person service.

View Pricing and Plans→
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Training Resources in Video Recordings

Video recordings quickly become “the training resources you never lose”, making it easier to create technical documentation and avoid future issues.

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See how Viewabo can seamlessly integrate with your customer support workflow.

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Current Clients

bevi logo

Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.

NZXT logo

NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.

cyberpower pc logo

CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.

"We could spend 30 minutes with a customer going over cables one by one to find the right one, but with Viewabo, it can be done in seconds."

- Director of Customer Service at NZXT

"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."

-Director of Support at Bevi

"We can quickly set up a session without any hassle and without the customer's frustration, making it easy and fast to help them with their tech problems."

-- Tech support representative at CyberPowerPC

"Customers are quite surprised when we use Viewabo. They say 'Wow! You guys are actually able to see what I'm seeing right now!"

-- Tech support representative at CyberPowerPC

"I was on Viewabo and it turned out that the user didn't hook up the cables right. If it wasn't for Viewabo I don't think I would have been able to solve that case."

-- Tech Support Representative at CyberPowerPC

"This person was plugging in their monitor cable into the motherboard instead of the graphics card. Because [of the] Viewabo app, I didn't have to have them send in their graphics card for a replacement."

-- Tech Support Representative at CyberPowerPC

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