Each ticket ends up taking too long because customers can't explain issues clearly and technicians can't get a visual on the problem. This leads to back-and-forth conversations, escalations, inefficiencies, and longer downtime for customers.
Agents default to returns on products because diagnosing the problem is often too difficult or too time-consuming. Many returned products end up being a simple fix or just user error that could have been resolved easily with the proper info.
Customers hate waiting on hold, being passed along, and sitting around for a response. They want their computer to work and every obstacle to that is an inch closer to them buying from another company and adding a poor rating to your brand online.
Quickly see and understand issues before starting on fixes or configurations - no app install needed for customers.
Watch a Demo →Reduce the need for lengthy, detailed troubleshooting guides. Your customers are unlikely to read them. Viewabo's real-time video support allows you to provide remote guidance as if you were in-person.
Compare Plans & Pricing→Reduce the need to ship back the entire system if only the graphics card needs to be replaced. Remotely see and guide customers on how to remove components without damage through their phone cameras.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Viewabo helps save precious time by letting you see what customers see and identify the problem remotely via customer’s phone camera.
Fix and troubleshoot during the initial service contact instead of endlessly exchanging back-and-forth emails with customers.
Each record serves as reference for future cases as well as training resources without additional expenses.
Troubleshooting over phone calls without seeing the components can be difficult and complex. Viewabo gives tech support a firsthand look via customer’s phone camera at what’s not working to speed up the process from build to boot.
Watch a Demo →Viewabo’s on-screen annotation feature makes computer installations and repairs as easy as if you were right there in the room, making remote support even better than in-person.
Check out Pricing and Plans→Video recordings quickly become “the training resources you never lose”, making it easier to create technical documentation and give agents a clear picture of the problems that they may encounter on the job.
Start a 14-day Free Trial→Get Started with a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.