When managing a wide number of properties, complaints from occupants are inevitable and exhausting. While helping one tenant, complaints from three others may go unanswered. Viewabo visual support software speeds up resolutions of building issues, letting you make more tenants happy in less time.
Most property maintenance needs come out of left field, such as weather damage, pest infestations, or equipment breakdown. By allowing you to check in on properties remotely, Viewabo can help you better anticipate building failures within your control and take preventive action.
Training repair staff and getting them out to properties for service visits can cut deeply into your overhead. Viewabo’s video accessibility helps you onboard staff more quickly and reduce the number of on-property visits, lowering your operating costs.
Initiate real-time remote support for tenants with one link to access their phone cameras to see issues, speeding up repair and maintenance work anytime, anywhere.
Watch a Demo →Viewabo’s annotations let repair staff mark directly on tenants’ phone screens, guiding them through self-fixes and maintenance as easily as if they were in the room.
Compare Plans & Pricing→Video recordings provide you with video records on the status of your properties and equipment, helping property managers avoid disputes with tenants.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Viewabo allows you to remotely guide renters through self-fixes, saving your firm on repair costs and travel expenses for staff.
Check in on properties without on-site visits to maintain appliances, structural elements, and groundskeeping before a serious problem.
Quickly resolved complaints with Viewabo means more time for more property cases and more satisfied tenants.
Viewabo lets guests or tenants contact you during their stay by submitting video recordings of their issues without installing an app, instead of sending back-and-forth text messages.
Learn More→Viewabo’s real-time annotations let repair staff show occupants how to fix issues or perform maintenance on appliances, letting property managers keep a tighter grip on vital manpower resources.
View Pricing and Plans→Using a remote visual support tool like Viewabo creates a low-effort experience for renters. Tenants who receive swift and thoughtful attention from property managers are happier and therefore much more likely to result in increased revenue.
Try Viewabo Now→Start a 14-day Free Trial
Setting up a smooth business process with Viewabo can help you manage your properties remotely and keep tenants happy.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.