Industry
Property management
Remote Visual Support, Happier Tenants
Viewabo's remote visual support software lets you keep a close eye on all your properties without leaving the office.
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When managing a wide number of properties, complaints from occupants are inevitable and exhausting. While helping one tenant, complaints from three others may go unanswered. Viewabo visual support software speeds up resolutions of building issues, letting you make more tenants happy in less time.
Most property maintenance needs come out of left field, such as weather damage, pest infestations, or equipment breakdown. By allowing you to check in on properties remotely, Viewabo can help you better anticipate building failures within your control and take preventive action.
Training repair staff and getting them out to properties for service visits can cut deeply into your overhead. Viewabo’s video accessibility helps you onboard staff more quickly and reduce the number of on-property visits, lowering your operating costs.
Initiate real-time remote support for tenants instantly via an SMS link, speeding up repair and maintenance work anytime, anywhere--saving everyone precious time.
Watch a Demo →Viewabo’s annotation function lets repair staff mark directly on tenants’ smartphone screens, guiding them through self-fixes and maintenance as easily as if they were in the room.
Compare Plans & Pricing→
Video recordings give you solid evidence of the status of properties and equipment at a given time, helping property managers avoid liability in the case of damage due to tenant behavior.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. Tenant Contacts Property Manager
Tenant
Contacts the property management company over phone or e-mail to report a complaint.
Property Manager
Receives complaint.
2. Property Manager Receives Complaint
Tenant
Explains the complaint over phone or e-mail.
Property Manager
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Property Manager Schedules Maintenance
Tenant
Waits for the property management company to dispatch maintenance staff.
Property Manager
Informs the maintenance team about the complaint but doesn’t have many details to provide.
4. Maintenance Staff Visits On-Site
Tenant
Waits days before maintenance arrives and is already frustrated with the issue.
Maintenance Staff
Arrives to resolve the problem but discovers they don’t have the right parts. They have to make a followup visit on a separate day.
5. Complaint is Resolved
Tenant
The complaint is resolved, but the tenant has lost faith in the property management company’s ability to resolve problems.
Property Manager
Tries to reassure the tenant and convince them not to break the lease or move elsewhere when the lease is up.
1. Tenant Complains
Tenant
Contacts the property management company over phone or e-mail to report a complaint.
Property Manager
Receives complaint. Initiates Viewabo call with tenant to understand the problem.
2. Property Manager Receives Complaint
Tenant
Shows housing or equipment problem details visually over Viewabo screen sharing.
Maintenance Staff
Guides the customer with AR annotation to help them resolve the problem or perform maintenance by themselves.
3. Complaint is Resolved
Tenant
Feel very supported by the property management company and glad to have the problem sorted so quickly. They are very happy with their renter experience.
Property Manager
Feels good about making the tenant happy and feels less concerned about retaining renters.
Viewabo allows you to remotely guide renters through self-fixes, saving your firm on repair costs and travel expenses for staff.
Regularly check in on properties without on-site visits to maintain appliances, structural elements, and groundskeeping before a serious problem.
Quickly resolved complaints with Viewabo means more time for more property cases and therefore even more satisfied tenants.
With no app download required from the tenant’s side, Viewabo lets you send them an SMS link to get started on resolving building problems instantly, greatly decreasing the time between the original complaint and resolution.
Learn More→
Viewabo’s real-time on-screen annotation feature lets repair staff show occupants how to fix issues or perform maintenance on equipment, letting property managers keep a tighter grip on vital manpower resources.
View Pricing and Plans→
Using a remote visual support tool like Viewabo creates a low-effort experience for renters. Tenants who receive swift and thoughtful attention from property managers are happier and therefore much more likely to resign a lease
Start Free 14-day Trial→Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
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How is Viewabo different from Zoom?
What is Viewabo Live?
What is Viewabo?
How does Viewabo Remote Visual Support Software help?
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