Industry
Remote IT Support
Stay Compliant with SLAs
Viewabo's remote visual support software lets you offer clients a solution that sets you apart from your competition.
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IT departments are under increasing pressure managing the IT needs of distributed workforces. Viewabo's remote visual support tools allow real-time support anytime and anywhere with the ability to see what clients are seeing.
Getting client requests sorted within a set timeframe demands productivity, collaboration, and fast troubleshooting. Viewabo requires no app downloads from clients, which means no wasted time spent struggling with broadband connections, hardware, or installation when assigning tickets.
By recording live videos of support sessions, Viewabo enables you to build an effective knowledge base of client processes with real-world troubleshooting for different levels of support and field technicians, streamlining customer support workflows.
Initiate real-time remote visual support via an SMS rather than buzzing in on calls or apps. Viewabo lets agents fulfill client inquiries faster than with traditional support tools.
Watch a Demo →Viewabo allows you to annotate directly on video sessions instead of trying to converse blindly over service calls. Provide timely responses and quicker resolutions without exceeding the SLA.
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Video sessions are automatically recorded for future reference and can become your training library. Review past recordings to see what happened.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
Waiting without any possible access to a solution inside.
Customer Service
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Escalate to Tech Support
Customer
Friction increases due to verbal miscues and long hold times.
Customer Service to Tech Support
Diagnosis unsuccessful, escalates issue to tech support.
4. Tech Support Triage
Customer
3rd wait, back and forth emails, communication now split across multiple channels.
Tech Support
Receives & reviews case notes from previous customer service level.
5. Tech Support Troubleshooting
Customer
Struggles to understand instructions. Solution unsuccessful.
Tech Support
Reaches out to customer to provide response and solution.
6. Resolution, Refund, or Return
Customer
Frustrated with long hold times and passed through multiple reps, issue still not resolved.
Tech Support
May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
During live video session, shares what they see with agent for real-time feedback & resolution.
Customer Service
Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.
3. First Contact Resolution
Customer
Customer is happy, has positive experience with brand, feels more loyalty.
Customer Service/Tech Support
Quickly identifies root cause, shorter process accelerates resolution. Less burnout & less chance of lost customers.
Viewabo allows you to visually direct clients to quickly diagnose issues, guide fixes, and get a clear look at the situation.
Viewabo helps your clients feel they’re receiving the assistance they need on the first contact instead of getting lost in the system.
Each recording is logged to a support ticket for easier referencing. Review recordings to see what happened in past sessions.
No need to ask clients to download, install, and sign into an app. Viewabo lets you send customers an SMS link to start troubleshooting instantly, optimizing processes to focus on solving problems.
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From PC building to telecommunications, Viewabo’s live on-screen annotation tool lets you guide clients to resolutions, making remote troubleshooting as easy as if you are there with them.
View Pricing and Plans→
Viewabo records video sessions for record-keeping, which can also be used as future training material for support teams.
Start Free 14-day Trial→Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
What is Viewabo Live?
What is Viewabo?
How does Viewabo Remote Visual Support Software help?
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Sign Up NowAre you an enterprise business looking to test Viewabo at scale? Contact us to learn more and to speak with a j member.
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