IT departments are under increasing pressure managing the IT needs of distributed workforces. Viewabo's remote visual support tools allow real-time support anytime and anywhere with the ability to see what clients are seeing.
Getting client requests sorted within a set timeframe demands productivity, collaboration, and fast troubleshooting. Viewabo requires no app downloads from clients, which means no wasted time spent struggling with broadband connections, hardware, or installation when assigning tickets.
By recording live videos of support sessions, Viewabo enables you to build an effective knowledge base of client processes with real-world troubleshooting for different levels of support and field technicians, streamlining customer support workflows.
Initiate real-time remote visual support via an SMS rather than buzzing in on calls or apps. Viewabo lets agents fulfill client inquiries faster than with traditional support tools.
Watch a Demo →Viewabo allows you to annotate directly on video sessions instead of trying to converse blindly over service calls. Provide timely responses and quicker resolutions without exceeding the SLA.
Compare Plans & Pricing→Video sessions are automatically recorded for future reference and can become your training library. Review past recordings to see what happened.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Viewabo allows you to visually direct clients to quickly diagnose issues, guide fixes, and get a clear look at the situation.
Viewabo helps your clients feel they’re receiving the assistance they need on the first contact instead of getting lost in the system.
Each recording is logged to a support ticket for easier referencing. Review recordings to see what happened in past sessions.
No need to ask clients to download, install, and sign into an app. Viewabo lets you send customers an SMS link to start troubleshooting instantly, optimizing processes to focus on solving problems.
Learn More→From PC building to telecommunications, Viewabo’s live on-screen annotation tool lets you guide clients to resolutions, making remote troubleshooting as easy as if you are there with them.
View Pricing and Plans→Viewabo records video sessions for record-keeping, which can also be used as future training material for support teams.
Start Free 14-day Trial→Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.