Assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras. Viewabo Live helps you diagnose and resolve issues faster as if you were there in person.
When precision is needed, pause the video to get a clearer view of what the customer is seeing. This makes it easier for you to diagnose issues and better guide customers on what to do using on-screen annotations.
After a Viewabo Live video session is completed, a recording of the session is saved for record-keeping. You can always refer back to previous sessions to see what happened for training, quality assurance, or other purposes.
Live, Quick, Effective
Remove the Confusion
When customers need immediate assistance, meet them where they are with Viewabo Live. Remove guesswork and see issues in real-time when interacting with customers.
Annotate for Installation
Use Viewabo Live Annotations to bridge gaps in understanding when remotely assisting customers on installations or troubleshooting.
Collaborate to Troubleshoot
Enhance customer service with Viewabo Live for real-time collaboration with customers to quickly resolve their issues.
Know What Happened
Viewabo Live video sessions are recorded for your record-keeping so that you can always go back to see what happened.
Extend Your Help Desk’s Toolbox
Viewabo Live can be integrated with your existing workflows in Zendesk or Freshdesk. Get started with real-time visual support using one of our available integrations below.
Viewabo Live enables Zendesk users to provide real-time visual support to their customers from the Zendesk interface.