What is Next for Call Support?

Call center agents exist in most companies. They are the agents who handle incoming or outgoing customer calls within a business. They are the ones helping customers deal with locked bank accounts, setting up a speaker system, or finding that reset button on a device. Call center agents manage customer relationships by identifying needs, answering questions, solving problems, and building trust. They also up-sell products, get feedback, and gain insight directly from the customer.

Each instance a customer calls in is a critical interpersonal communication touchpoint between a customer and a business. One lousy customer call support experience might be the difference between a loyal customer for years to come or losing one.

We can all agree that call center agents are essential to keeping customers happy and vital to the success of any business. A small communication breakdown during a call is not just a one-star review. In the long-term, bad customer call support may hurt a business’ brand and bottom line.

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Four must-have remote customer support tools

What is currently in your company’s remote customer support toolbox? Perhaps you have invested in a software solution like Zendesk but have yet to explore beyond its basic features. Or, you have a Facebook page but no dedicated team members monitoring inquiries on the platform. Expensive resources are being wasted and support requests are going unseen. In response, your customer satisfaction scores are starting to drop and returns are piling up. To meet customers’ expectations for speed, efficiency, and quality, service teams need to have more than just phone and email.

In this article, we will discuss the four must-have remote customer support tools businesses need to satisfy customers in 2022.

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Why now is the right time to use video for customer support

“Can you hear me now? Can you hear me now?” Does anyone remember this Verizon commercial from the 2000s? While the intent of the video was to show that Verizon had wide cellular coverage across the United States, it makes me think about the painful experiences I’ve had when I had no idea what my friends or family were trying to tell me.

Now imagine they’re asking you for help with their computer, except they’re not tech-savvy and their computer won’t turn on. What do you do?

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ScreenMeet: Making Remote Help Easy with Screen Sharing

In our current digital age, assisting customers quickly and effectively is essential. The old ways of support are changing, and now screen sharing is fast becoming a favorite for visual help. One tool making waves in this space is ScreenMeet. This article takes you through what ScreenMeet is all about, its pluses, the minuses, and the other tools you might consider.

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XMReality: Augmented Reality’s New Paradigm in Remote Assistance

In today’s tech-driven age, support and assistance mechanisms are continually evolving. Augmented reality (AR) has moved from being a sci-fi dream to a customer service mainstay, and at its vanguard is XMReality. This article delves deep into what XMReality embodies, its advantages, the challenges it might pose, and how it squares up with other players in the domain.

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LogMeIn Rescue: The Vanguard of Remote Support Solutions

In a world that has progressively shrunk due to digital advancements, the demand for real-time solutions that cater to instantaneous problems is higher than ever. Remote support tools are, thus, becoming quintessential. Amid this sea of technological solutions, LogMeIn Rescue stands tall, not just as a tool but as a titan. This exploration delves into the nuances of LogMeIn Rescue, its innovative features, the advantages it brings, the potential bumps on the road, and the competition it faces.

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AnyDesk: Simplifying Remote Access in a Digital World

In an age where traditional office boundaries are constantly redefined, remote access tools have become indispensable. Among the many solutions available, AnyDesk has carved out a niche, standing out in an overcrowded market. This article will dive deep into AnyDesk, revealing its unique features, advantages, potential challenges, and how it stacks up against competitors.

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GoTo Resolve: Your Guide to Simplified Remote IT Support

In today’s digital era, the ability to provide technical support without geographical constraints has never been more critical. One tool that’s making waves in this area is GoTo Resolve. With a market flooded with many IT solutions, what sets GoTo Resolve apart from the rest? Let’s delve into the heart of GoTo Resolve, exploring its core features, benefits, and potential challenges.

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SightCall: Revolutionizing Remote Support with Visual Guidance

In the evolving landscape of remote assistance, technological breakthroughs are heralding an age defined by visual guidance. One tool that boldly encapsulates this shift is SightCall. As the world, both corporate and consumer gravitates toward instant and immersive solutions, SightCall is poised to redefine the norms. This exploration will delve into SightCall’s essence, robust capabilities, possible limitations, and other players in the same arena.

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Zoho Assist: The Future of Remote Support in a Digital World

In the modern digital age, our reliance on technology is undeniable. Be it businesses striving for growth, IT professionals troubleshooting issues or customer support teams aiming to elevate user experience, there’s an increasing demand for effective and user-friendly remote support tools. Amidst this backdrop, Zoho Assist emerges as a powerful contender, marrying flexibility with robust features. This article delves into what Zoho Assist brings, its merits, potential shortfalls, and the broader horizon of alternatives.

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