See Problem, Solve Problem
Reduce repeat calls, operating costs, resolution time & lost business. Make your customers come back again and again.
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App-Free Visual Support: Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there.
How It Works
Real-Time Video Annotation on Mobile Screens: Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do.
Watch DemoGet a Clear View: You can freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate towards a resolution.
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Record Customer Support Video Calls: Video support recordings become your remote support training library. Keep teams in the loop and eliminate repeated issues.
Learn MoreViewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.
See what your customers see with one-click mobile camera sharing. Access your customers' phone cameras directly by sending an SMS link to them for instant visual support. Respond and resolve customer requests at anytime, from anywhere.
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Request video recordings from your customers. Let them show you their problems with app-free video recordings. No need to be on standby. Expedite customer support processes and increase first contact resolution rates. (Beta)
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Already using a customer support system like Zendesk or Freshdesk? No problem. Viewabo remote visual support software can seamlessly integrate with your existing workflow.
Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Turn customer frustration into customer satisfaction. Viewabo remote visual support helps you remove the guesswork of trying to figure out what customers said by enabling you to see what they see.
No more of the verbal ambiguity that you might get with phone support. Viewabo remote visual support software provides real-time visual tools to help with diagnosis and issue resolutions.
You run the risk of losing that customer forever if it takes too long or requires too many touch points to resolve an issue. Viewabo provides a frictionless remote customer support experience with visual assistance.
Eliminate costs associated with in-person servicing, unnecessary RMAs, and support team burnout when you can quickly identify the correct issue without all the back-and-forth with customers.
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Try and see how Viewabo makes your support processes easier and faster than before.
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Sneak a peek at Viewabo tools and features. Get started today -- no credit card required!
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