Resolve Issues Without Leaving the Office.
Send a link to anyone on-site. See through their smartphone camera in real time — no app needed.
Dispatches
Resolutions
Friction
See It In Action
Viewabo gives your team instant visual context through your customer's smartphone camera. No app, no friction, just results.
Trusted By Teams
Supporting Real Products
Hardware companies, equipment manufacturers, and product teams use Viewabo to resolve issues without an on-site visit.
How It Works
Three simple steps to resolve issues without leaving the office.
Send a Link
Send your customer a browser link via text, email, or chat. No app download needed.
See the Problem Live
They open the link and share their device camera. You see exactly what they see, in real time.
Resolve Remotely
Guide them through a fix remotely or confirm things before sending anyone. Close tickets faster.
Why Teams Choose Viewabo
- Unlimited Seats, Usage Based Pricing
- Add your entire support team without worrying about per seat costs. Pay only for the sessions you use.
- No App Required
- Your customers open a browser link. No downloads, no installs, no friction. Works on any iOS or Android device with a camera.
- Resolve Issues Faster
- Stop asking customers to describe what they see. See it yourself in real time and guide them to a resolution in minutes.
- Diagnose Before You Dispatch
- See the problem before sending anyone out. Confirm whether a visit is actually needed — and save $200–500 every time you don’t have to.
Built for Teams That
Support Physical Products
Whether your team handles service directly or you work through a network of dealers, partners, and field service orgs — if something breaks in the real world and you need eyes on it, that's exactly what we built this for.
Product & Hardware Companies
Hardware & Electronics
Support your product remotely instead of shipping replacements
Industrial Equipment
Guide dealer networks through installs and fixes remotely
Medical & Life Science
Triage device alerts and guide repairs without dispatching a rep
Appliances & Home Tech
Triage warranty claims before sending technicians on-site
Field & Trades Service Companies
HVAC
Diagnose heating & cooling issues before sending a tech
Plumbing
Identify leaks, clogs, or damage before dispatching a plumber
Electrical
Pre-qualify service calls and reduce unnecessary dispatches
Solar
Troubleshoot panel issues without a site visit
Enhanced Customer Experiences
"The most valuable thing about Viewabo is how quick it is to connect with a customer.
What People Say About Us
From faster resolutions to smoother workflows, teams are turning everyday support into standout experiences.
"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."
"It turned out the user didn't hook up the cables right. If it wasn't for Viewabo, I don't think I would have been able to solve that case."
"It takes the guesswork out of trying to figure out what the customer is trying to explain. We can literally see what they're seeing in real-time and not have to wait for emails with pictures."
"Support takes way less time now. Before using Viewabo, sometimes it would take 40 minutes, now it's 3-5 minutes."
"This was an awesome way to get the help I needed and I didn't have to fumble my way through an explanation."
"My staff uses the service daily, and it's prevented several misdiagnosed issues. Overall the savings in misdiagnosed parts pays for the service and keeps our customers happier."
"Video was very helpful and the fact that the service member could highlight things for me was very cool and helped a lot."
"A picture is worth a thousand words, imagine live video. Very useful for troubleshooting at a distance and allows me to view exactly what the plumber is viewing at his end. Technical service is way more productive."
"Remote support for problems of advanced products requires more than just text or communication to solve. We feel it helps us save time and get happier customers."
"The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology."
Stop Guessing.
Start Seeing.
Start your free trial. No credit card required.