The Future of Remote Support is Visual
Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes.
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Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there.
How It Works
Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do.
Watch DemoFreeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate towards a resolution.
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Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently.
Learn MoreViewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.
Meet your customers where they are by sending a SMS link to access their phone camera to see problems in real-time without them downloading anything. Diagnose and troubleshoot as you were there in person.
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Prioritize customer requests at scale for async channels, such as email or chat. Let your customers send you a video of issues directly from their phones without having them install anything.
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Already using a customer support system like Zendesk or Freshdesk? No problem. Viewabo remote visual support software can seamlessly integrate with your existing workflow.
Support doesn’t stop when you leave your computer. For busy days on the go, Viewabo Mobile Web has you covered. Scan the QR code with your phone to get started.
Learn More About Viewabo Mobile Web→
Dig into the details of your support interactions. Documentation and compliance is a breeze with Viewabo recordings and closed transcriptions.
Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Turn customer frustration into customer satisfaction. Viewabo remote visual support helps you remove the guesswork of trying to figure out what customers said by enabling you to see what they see.
No more of the verbal ambiguity that you might get with phone support. Viewabo remote visual support software provides real-time visual tools to help with diagnosis and issue resolutions.
You run the risk of losing that customer forever if it takes too long or requires too many touch points to resolve an issue. Viewabo provides a frictionless remote customer support experience with visual assistance.
Eliminate costs associated with in-person servicing, unnecessary RMAs, and support team burnout when you can quickly identify the correct issue without all the back-and-forth with customers.
Our ongoing commitment to data security and privacy environment.
High Performer in G2's Fall 2022 Report for Remote Support Software.
"I truly enjoy it, and it helps a lot for my job."
— Technical Support Manager
"Our customers enjoy the ease of access. It's pretty simple & fast"— Customer Support Professional
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