Resolve Issues Faster with Visual Support

When you can see the problem, you can solve it quicker. Viewabo gives your team instant visual context through your customer’s smartphone camera, no apps, no delays. It’s support that moves faster, feels easier, and gets things right the first time.

Explainer Video

VIEWABO PLATFORM

Great support isn't just about fixing problems, it's about showing up in the moments that matter. With Viewabo, you make every interaction feel personal and effortless, turning everyday support into a reason customers come back.

  • STREAM. See what your customer sees by accessing their mobile camera live. Solve problems with speed and clarity.
  • CAPTURE. Request a quick video recording from your customer—no app needed. Perfect for async support.
  • GUESTS. Let team members view past sessions without starting new ones. Great for reviewers and collaborators.
  • SENDS. Invite anyone to join a session instantly via SMS, email, or link. No installs, no friction, just easy access.
  • ANNOTATIONS. Draw directly on the screen during sessions to guide customers step-by-step and speed up resolutions.
  • PAUSING. Freeze the live stream anytime to highlight details and keep everyone focused on what matters most.
  • RECORDINGS. Automatically save sessions for easy playback, coaching, and quality review.
  • STORAGE. Store all your session recordings securely and access them on demand for training or future reference.
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Have a large team? Need something special? Contact us to discuss.

REAL-TIME

Viewabo STREAM

Send a text message to access your customers' phone cameras, offering you a live glimpse into their point of view. Streamline troubleshooting and guidance, thereby increasing customer satisfaction.

REAL-TIME.
Instantly help your customers by delivering a text message with a link to their phone cameras. Viewabo STREAM enables you to identify and fix problems swiftly, as though you're right there beside them.
PAUSE/ANNOTATE.
For those moments when pinpoint accuracy is required, freeze the video to gain a clearer understanding of the customer's situation. Utilize on-screen markers to facilitate better guidance in resolving issues.
RECORDINGS.
Once a Viewabo STREAM session wraps up, the video is archived for future reference. These recordings can be reviewed later for training, quality management, or other needs.
Viewabo STREAM

ASYNCHRONOUS

Viewabo CAPTURE

Invite customers to create a video through a simple link, eliminating the need for uploads or app installations. Enjoy effortless, streamlined interactions that prioritize convenience.

ON-DEMAND.
Take product support to a new level, unbounded by staff schedules or global time differences. Viewabo CAPTURE offers your customers the ability to share a visual rundown of their issues at their convenience.
APP-FREE.
Forget about app downloads or installations. With Viewabo CAPTURE, all you have to do is send a link via email or chat, and your customers can instantly record and submit videos using their phone camera.
EASY.
Transferring files through email or web forms can be problematic for customers due to constraints like file size limits. Viewabo CAPTURE simplifies this process, allowing your customers an easy way to record and send videos to you.
Viewabo CAPTURE
NZXT

CASE STUDY

Enhanced Customer Experiences

"The most valuable thing about Viewabo is how quick it is to connect with a customer," says Lauren K., Director of Customer Service at NZXT.

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VISUAL PRODUCT SUPPORT

Viewabo gives your team the modern tools they need to support customers the way today’s products—and users—demand. From instant visual context to seamless session sharing, it’s built for faster resolutions, better experiences, and support that feels one step ahead.

SEATS
Give your core team the power to lead. Designated users can launch STREAM or CAPTURE sessions to connect, support, and solve with ease.
GUESTS
View only, no pressure. Guest users can watch past sessions but won't be able to start new ones—perfect for reviewers or collaborators.
SENDS
Reach out in seconds. Instantly invite customers to join a session via SMS, email, or direct link—no app, no setup, just support.
STREAM
See what they see, live. STREAM gives you real-time access to a customer's mobile camera so you can guide, troubleshoot, and resolve on the spot.
CAPTURE
Not everything needs to be live. With CAPTURE, request a quick video recording from your customer to review and respond when it works for you.
ANNOTATIONS
Draw it out, make it clear. Add annotations during sessions to highlight issues and guide fixes—making every moment more efficient and actionable.
PAUSING
Pause at the right moment. Freeze the stream to highlight what matters, guide conversations with clarity, and keep everyone aligned on the details.
RECORDINGS
Never miss a moment. Every session can be recorded for training, reviews, or future reference—making quality and consistency easy to scale.
STORAGE
All your sessions, safely stored. Access past recordings anytime with unlimited storage that grows with your team and your insights.

Stop Guessing,
Start Seeing

Troubleshooting shouldn't feel like detective work. With Viewabo, you get a clear visual of what your customers are dealing with—no more guessing games, no more endless back-and-forth. Just a quick view, faster understanding, and support that actually works the first time.

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