Jump on a Video Call for Tech Support or You’re Doing It Wrong

Let’s dive into something that’s shaking up the tech support world. Ever heard of Linus Sebastian from Linus Tech Tips? He’s a guy who knows a thing or two about tech, and his YouTube channel is a goldmine with over 15 million subscribers. So, he recently dropped this bomb of a video – and get this – it scored over a million views in the first 24 hours. The hot topic? How gaming computer manufacturers are handling (or fumbling) their customer support.

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In Defense of Desktop Computers

The debate between the convenience of portable devices and the stalwart reliability of desktop computers continues. However, amidst this debate, the enduring relevance of desktops is bolstered by two key advantages: upgradability and longevity.

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Desktop Computers And Their Undying Legacy

In the shimmering landscape of modern technology, where sleek laptops and smartphones dominate, the robust desktop computer seems like a relic from a bygone digital age. However, this perception belies the reality that desktop computers are far from obsolete. Their legacy endures bolstered by a combination of unmatched performance, ergonomic design, and cost-effectiveness that newer technologies struggle to match. Let’s explore why desktop computers hold significant value in our tech-driven world.

Unmatched Performance and Power

When it comes to sheer performance, desktop computers are the undisputed heavyweights. Take, for instance, the needs of video editors who rely on software like Adobe Premiere Pro or DaVinci Resolve. These applications require substantial processing power and memory, which desktops provide in spades. Gamers, too, find a haven in desktops, with platforms like the NZXT Player: Three series offering top-tier graphics and processing capabilities essential for running the latest AAA titles at their highest settings.

Ergonomics and Health

The health benefits of desktop computers are often overlooked. A well-designed desktop setup encourages good posture, which is crucial for those spending long hours in front of a screen. Companies like Ergotron offer adjustable standing desks that pair perfectly with desktops, allowing users to alternate between sitting and standing. This flexibility is something that laptops and tablets can only match with additional accessories.

Cost-Effectiveness and Upgradability

One of the most compelling arguments for desktop computers is their cost-effectiveness and upgradability. Unlike laptops, desktops can be upgraded piece by piece. For instance, a user with a Dell XPS Tower can easily upgrade their graphics card or add more RAM, extending the machine’s lifespan and keeping it up-to-date with the latest technology. This modular nature not only saves money in the long run but also reduces electronic waste.

Specialized Professional Use-Cases

Desktop computers are indispensable in many professional settings. Architects using software like AutoCAD or Revit, for example, benefit from the high-resolution monitors and robust processing units that desktops offer. Similarly, software developers often prefer desktops for their ability to run multiple virtual machines and their compatibility with numerous peripherals, from ergonomic keyboards to high-precision mice.

Gaming and Esports

The world of gaming and esports is a bastion for desktop computers. The culture of building custom rigs is a testament to the flexibility and power that desktops offer. For instance, Nvidia’s GeForce RTX 3080 graphics card, a favorite among gamers, is typically reserved for desktops due to its size and power requirements. The performance demands of modern gaming, especially in the competitive esports arena, make desktops an essential choice.

Educational and Institutional Reliance

Desktops have a stronghold in educational and institutional settings. Schools often favor desktops for computer labs due to their durability and the ease of performing hardware upgrades and repairs. Libraries, too, rely on desktops for public internet access terminals, valuing their robustness and the security that a fixed workstation provides.

The Home Office Renaissance

The recent shift toward remote work has led many to reevaluate their home office setups. Desktops provide a stable, comfortable, and robust solution for those who work from home. For instance, the Apple iMac, with its all-in-one design and high-resolution screen, has become a popular choice for professionals seeking a sleek yet powerful desktop solution for their home offices.

Desktop Computers and the Maker Movement

In the world of DIY and the maker movement, desktop computers are invaluable. They serve as the control centers for many projects, from 3D printing to home automation. Raspberry Pi, a small single-board computer, has found widespread use in educational and hobbyist projects, exemplifying the role desktops play in fostering innovation and creativity.

The Future of Desktop Computers

As we gaze into the future, it’s clear that desktop computers will continue to evolve. Emerging technologies like quantum computing and AI integration promise to revolutionize the desktop experience. In the context of smart homes and interconnected devices, desktops may serve as central hubs, orchestrating a symphony of intelligent technologies.


The narrative of the desktop computer’s demise has been greatly exaggerated. Its enduring legacy is built on versatility, power, and adaptability. From professional settings to gaming arenas educational institutions to home offices, desktops prove their worth. So, when you hear the proclamation of the desktop’s obsolescence, remember: the desktop isn’t dying; it’s merely adapting, evolving, and proving its resilience in an ever-changing digital landscape.

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Why CEOs are Secretly Working in Customer Support

When you think of CEOs, the image that likely comes to mind is of someone leading board meetings, striking major business deals, or giving motivational speeches to their team. Rarely do we picture them answering customer support tickets. However, many CEOs are doing just that, and it’s proving to be an invaluable strategy for business growth. Let’s dive into why this trend is catching on and why you might want to consider it, too.

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Warning: You’re Losing Money by Not Focusing on These Service Metrics!

In today’s hyper-competitive business landscape, understanding and utilizing the right metrics can mean the difference between soaring profits and dwindling revenues. Service metrics, in particular, play a pivotal role in gauging your company’s performance and customer satisfaction. Ignoring these critical indicators? It could be costing you more than you think. Let’s explore the key service metrics you might be overlooking and why they are essential for your bottom line.

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The Surprising Connection Between Customer Experience & Stock Prices

Wall Street is a complex ecosystem driven by numbers, forecasts, and myriad economic factors. Among these factors, there’s one that often flies under the radar but is proving to have a significant influence: Customer Experience (CX). While it might seem unrelated, recent trends and analyses reveal a deep-seated connection between CX and stock prices. Let’s journey into this unexpected correlation and why it’s reshaping investor strategies.

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The Hidden Efficiency Hacks Top Field Service Managers Use

In the bustling and ever-evolving world of field services, the term “efficiency” goes beyond mere corporate jargon. It is the foundational pillar on which successful operations are built. When envisioning top field service managers, conjuring images of them backed by vast financial resources and cutting-edge tools is easy. Yet, many times, it’s not about having deep pockets but rather employing intelligent strategies. So, what are these coveted efficiency hacks that the leading managers consistently employ? Let’s pull back the curtain.

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The Customer Service Strategy that Outperforms All Others

In the dynamic world of customer service, brands are continually striving for that secret sauce — the strategy that will propel them to the top, delighting customers at every turn. As technologies advance and consumer preferences shift, one particular strategy has consistently outshone the rest. Ready for the big reveal? Let’s delve into the ultimate customer service game-changer. Being proactive.

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The Silent Threat Looming Over Every Field Service Business

In the vast business landscape, every sector has its own set of challenges. Field services, an industry that has remained bound by tradition for years, is no exception. Though often overlooked, the silent threat it faces are powerful enough to erode the very foundation of even the most established businesses. These challenges, if ignored, can dissipate their competitive edge and breach the trust of their loyal customer base. Here, we delve deeper into these lurking dangers to understand their intricacies.

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