Why now is the right time to use video for customer support

“Can you hear me now? Can you hear me now?” Does anyone remember this Verizon commercial from the 2000s? While the intent of the video was to show that Verizon had wide cellular coverage across the United States, it makes me think about the painful experiences I’ve had when I had no idea what my friends or family were trying to tell me.

Now imagine they’re asking you for help with their computer, except they’re not tech-savvy and their computer won’t turn on. What do you do?

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Five reasons why video support is the future of customer service

COVID-19 has accelerated the adoption of video tools for customer service. Research found that 76% of European consumers plan to use video to contact businesses just as, if not more, often after the pandemic is over. There is a wide range of reasons why video for customer support is becoming an essential service. This article will dive into what we see as the top five reasons why video support is the future of customer service.

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We raised $1.77M for our seed round, now what?

Today, we’re announcing that we raised US$1.77 million for our oversubscribed seed round from Hive Ventures, 500 Global, Draper Associates, and other investors. We are also going through 500 Global’s Flagship Accelerator Program, based in San Francisco.

What started as a coffee shop conversation has now turned into a venture-backed startup company, and I thought I’d share the story of how we got here and where we are going.

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