Remote Visual Support for Medical & Life Science
Triage device alerts and guide repairs without dispatching a rep. Get eyes on the device, its display, and the environment in real time — and reserve costly field visits for the issues that truly need them.
Triage device alerts
See the alarm or error on screen and assess severity before sending anyone on-site.
Guide on-site staff through fixes
Walk a nurse or biomed technician through a resolution live, instead of scheduling a field visit.
Reduce field service costs
Cut travel and downtime by resolving what you can remotely and dispatching only when required.
Resolve Issues in 3 Simple Steps
See the problem in real time, without ever leaving the office.
Send a Link
Send your customer a browser link via text, email, or chat. No app download needed.
See the Problem Live
They open the link and share their device camera. You see exactly what they see, in real time.
Resolve Remotely
Guide them through a fix remotely or confirm things before sending anyone. Close tickets faster.
Stop Guessing.
Start Seeing.
Start your free trial. No credit card required.