Resolve Issues Faster with Visual Support
With Viewabo, you see what your customers see, through their smartphone camera, no app needed. Skip the guesswork, speed up resolutions, and deliver support that feels effortless.
Viewabo gives your team instant visual context through your customer’s smartphone camera.
Trusted By Innovative Teams
From fast-moving startups to global brands, the most forward-thinking companies rely on Viewabo to modernize their support. Whether it's reducing resolution times, improving customer satisfaction, or empowering teams with better tools, Viewabo helps innovative teams deliver support that keeps up with the pace of their business.
VIEWABO PLATFORM
Great support isn't just about fixing problems, it's about showing up in the moments that matter. With Viewabo, you make every interaction feel personal and effortless, turning everyday support into a reason customers come back.
- STREAM. See what your customer sees by accessing their mobile camera live. Solve problems with speed and clarity.
- CAPTURE. Request a quick video recording from your customer—no app needed. Perfect for async support.
- GUESTS. Let team members view past sessions without starting new ones. Great for reviewers and collaborators.
- SENDS. Invite anyone to join a session instantly via SMS, email, or link. No installs, no friction, just easy access.
- ANNOTATIONS. Draw directly on the screen during sessions to guide customers step-by-step and speed up resolutions.
- PAUSING. Freeze the live stream anytime to highlight details and keep everyone focused on what matters most.
- RECORDINGS. Automatically save sessions for easy playback, coaching, and quality review.
- STORAGE. Store all your session recordings securely and access them on demand for training or future reference.
Visualize Your Support
Support gets easier when you can see what's happening. With Viewabo, your team gets visual context, so instead of interpreting vague descriptions, you can diagnose and resolve issues with confidence. It's like being there, without actually being there. More clarity, fewer steps, better outcomes.
- No App, No Headaches
- Connecting with customers should feel effortless. With Viewabo, all it takes is a single link—no app downloads or account signups. Just click, connect, and get the clarity you need to help right away.
- Show It, Don't Say It
- When words fall short, visuals speak volumes. Let customers share what they're seeing through their smartphone camera so you can understand the issue instantly and start solving without the guesswork.
- Freeze the Frame
- Sometimes you need to slow things down. Pause the video to focus on a moment, point out details, and guide customers with precision—so nothing gets missed and everything moves forward.
- Save It for Later
- Every session is automatically recorded, giving your team a valuable library of real-world examples. Use them to train, review, and keep raising the bar for great customer support.
REAL-TIME
Viewabo STREAM
Send a text message to access your customers' phone cameras, offering you a live glimpse into their point of view. Streamline troubleshooting and guidance, thereby increasing customer satisfaction.
- REAL-TIME.
- Instantly help your customers by delivering a text message with a link to their phone cameras. Viewabo STREAM enables you to identify and fix problems swiftly, as though you're right there beside them.
- PAUSE/ANNOTATE.
- For those moments when pinpoint accuracy is required, freeze the video to gain a clearer understanding of the customer's situation. Utilize on-screen markers to facilitate better guidance in resolving issues.
- RECORDINGS.
- Once a Viewabo STREAM session wraps up, the video is archived for future reference. These recordings can be reviewed later for training, quality management, or other needs.
ASYNCHRONOUS
Viewabo CAPTURE
Invite customers to create a video through a simple link, eliminating the need for uploads or app installations. Enjoy effortless, streamlined interactions that prioritize convenience.
- ON-DEMAND.
- Take product support to a new level, unbounded by staff schedules or global time differences. Viewabo CAPTURE offers your customers the ability to share a visual rundown of their issues at their convenience.
- APP-FREE.
- Forget about app downloads or installations. With Viewabo CAPTURE, all you have to do is send a link via email or chat, and your customers can instantly record and submit videos using their phone camera.
- EASY.
- Transferring files through email or web forms can be problematic for customers due to constraints like file size limits. Viewabo CAPTURE simplifies this process, allowing your customers an easy way to record and send videos to you.
CASE STUDY
Enhanced Customer Experiences
"The most valuable thing about Viewabo is how quick it is to connect with a customer," says Lauren K., Director of Customer Service at NZXT.
What People Say About Us
Great support leaves a lasting impression, and our customers have a lot to say about the difference Viewabo makes. From faster resolutions to smoother workflows, teams using Viewabo are turning everyday support into standout experiences.
"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."
"It turned out the user didn't hook up the cables right. If it wasn't for Viewabo, I don't think I would have been able to solve that case."
"It takes the guesswork out of trying to figure out what the customer is trying to explain. We can literally see what they're seeing in real-time and not have to wait for emails with pictures."
"Support takes way less time now. Before using Viewabo, sometimes it would take 40 minutes, now it's 3-5 minutes."
"This was an awesome way to get the help I needed and I didn't have to fumble my way through an explanation."
"My staff uses the service daily, and it's prevented several misdiagnosed issues. Overall the savings in misdiagnosed parts pays for the service and keeps our customers happier."
"Video was very helpful and the fact that the service member could highlight things for me was very cool and helped a lot."
"A picture is worth a thousand words, imagine live video. Very useful for troubleshooting at a distance and allows me to view exactly what the plumber is viewing at his end. Technical service is way more productive."
"Remote support for problems of advanced products requires more than just text or communication to solve. We feel it helps us save time and get happier customers."
"The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology."
Stop Guessing,
Start Seeing
Troubleshooting shouldn't feel like detective work. With Viewabo, you get a clear visual of what your customers are dealing with—no more guessing games, no more endless back-and-forth. Just a quick view, faster understanding, and support that actually works the first time.