The Dynamics 365 Remote Assist Alternative for Field Service Teams
Microsoft is retiring Remote Assist, and there is no direct replacement. Viewabo delivers the capability that actually mattered — a remote expert seeing exactly what the technician sees — on any smartphone, with no headset and no app to install.
What's happening to Dynamics 365 Remote Assist
Microsoft has announced that Dynamics 365 Guides and Dynamics 365 Remote Assist will reach end of support on December 31, 2026. New subscriptions have not been available since November 1, 2025, and after the end-of-support date the products will no longer receive security updates, bug fixes, or technical support.
Microsoft is not shipping a direct replacement. Its guidance is to plan a transition and explore alternatives, with certain scenarios partially covered by spatial annotation in Microsoft Teams mobile. The Remote Assist mobile app was already deprecated on March 25, 2025.
Source: Microsoft Lifecycle announcement, Dynamics 365 Guides and Remote Assist end of support (verified July 2026).
You don't need to replace the hardware — just the capability
Remote Assist was built around HoloLens and mixed-reality headsets. But for most field-service teams, the value was never the holograms — it was that a remote expert could see exactly what the technician was seeing, in real time, and guide them through the fix.
Viewabo delivers that core capability without the hardware dependency. The technician (or the customer) opens a link on an ordinary phone, shares their camera, and your expert sees the live view and annotates on screen. No headset to buy, maintain, or replace — and nothing to install.
Viewabo vs. Dynamics 365 Remote Assist
| Viewabo | Remote Assist | |
|---|---|---|
| Available going forward | Yes | Retiring Dec 31, 2026 |
| Special hardware / headset | None — any smartphone | Built around HoloLens |
| End-user app install | None — browser link | App-based |
| Live video + on-screen annotation | Yes | Yes |
| Pricing model | Per session, unlimited seats | Per user (new subs closed) |
| Setup time | Minutes | Device provisioning |
Pricing: pay per session, not per seat
Remote Assist was licensed per user. Microsoft closed new subscriptions on November 1, 2025 and no longer publishes a price; third-party resellers have listed it at around $65/user/month.
Viewabo charges per session with unlimited seats — so every technician who might occasionally need visual support can be on the platform without adding to your bill. You pay for the support sessions you actually run. See current plans on the pricing page.
Note: the ~$65/user/month figure is from third-party reseller listings, not a current Microsoft-published price.
Migrating off Remote Assist
Because there's nothing to install and no hardware to provision, moving to Viewabo doesn't require a rollout project. Start a free trial, run a live session from a technician's phone, and confirm it covers your workflows before the December 2026 deadline forces the change.
Compare Viewabo to other tools
Honest, side-by-side comparisons — see the full list.
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