The 200-Year History Leading To Video Conferencing

Telecommunication has gone far in the last 200 years. However, moving from voice to video took massive world-changing innovations. A few decades ago, conversing over a blurry picture with someone that wasn’t in the same room was amazing. Today, a call can have 4K resolution with real-time conversations across thousands of people worldwide. 

To appreciate the magic of video conferencing, we need to understand its history. Only then can we value how far we have gone and begin to comprehend how it can change both our personal and professional lives in the future.

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Surviving and Thriving: Proven Strategies for Small Business Success

Small businesses are the backbone of the economy, but they often struggle to survive in the fast-paced and competitive business landscape. With challenges like limited resources and changing market conditions, small business owners need to have a game plan for long-term success.

In this article, Viewabo explores proven strategies that small businesses can adopt to not just survive but thrive over the long term.

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Keeping Customer Service Afloat In The Wake Of 2023 Layoffs 

As 2023 progresses, major companies across various industries have begun to announce large-scale layoffs. These cuts, expected to affect thousands of employees and customers, have raised concerns about their impact on customer service. Here are some implications of these layoffs for customer service and some strategies for mitigating their harmful effects.

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Maximizing Customer Service ROI

Customer service is often seen as a cost center for many companies. It is an essential aspect of business operations but not directly tied to generating revenue. However, with the help of tools such as Viewabo, customer service can be transformed from a cost center to a profit center. This is where the magic of Viewabo comes in. With the right approach, it is possible to make more profits and save money using the platform. In this blog post, we will explore how Viewabo can help and how businesses can get started.

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Turn Support From A Cost Center To A Profit Center

Where customer service fits in a company’s balance sheet is an interesting question. A profit center is typically a key factor in a company’s success since it can generate revenue and profit. On the other hand, a cost center acts as a required expense, with its primary goal being to maintain the operations rather than make money. So where on this spectrum does customer support fall?

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A Blueprint For Lowering Cost Per Contact

Cost per Contact (CPC) is a critical metric for the customer service industry, as it directly impacts the cost and efficiency of providing customer service. In today’s business environment, customers expect immediate and effective support, and companies must find ways to meet these demands while also controlling costs and optimizing resources. By reducing CPC, companies can provide top-notch customer services at a lower cost, ultimately improving customer satisfaction, loyalty, competitiveness, and overall business success. Let’s explore the importance of CPC in customer service and provide strategies for companies to lower their CPC and improve their customer service operations effectively.

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Start Lowering Your Customer Churn Rate Today

32% of the leaders of the biggest companies in the world don’t know their company’s churn rate. That’s millions of customers and trillions of dollars being lost every year that could have been preventable. This might not materially dent the finances of those big companies, but customer churn must be addressed for most companies.

Every business faces customer churn, as it is unlikely that all customers will stay with one company forever. But not trying to keep customers will fester into more significant problems eventually. It is also far simpler and less expensive to keep current customers than to acquire new ones. One Harvard Business Review article says that acquiring a new customer is actually anywhere from 5 to 25 times more expensive than retaining an existing one. And it is even less costly to persuade them to stay than to get one to return. The true cost of customer loss includes direct costs, acquisition costs, social costs, and operational costs. All these costs add up quickly against your financials and brand. So understanding and preventing customer churn is essential for a healthy business.

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The Complete Guide To Amazing Customer Interactions – Part 3

Customer interactions allow a business to understand and address customer issues to guarantee a better experience. As a result, a brand can develop a loyal customer base that will remain with the business, thus improving its profitability and brand power. The importance of customer interaction cannot be overstated, as every small good or bad customer interaction adds to the whole customer experience. Below are 7 reasons why customer interactions matter:

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The Complete Guide To Amazing Customer Interactions – Part 1

This short series of blogs is Viewabo’s Complete Guide to Amazing Customer Interactions. As we start the new year, we want to help our readers get a great kick-off to 2023. This guide can be a launching point for you and your team to redefine what customers mean to your business and develop strategies to engage customers in more meaningful ways. 

Part 1 will cover customer interactions and the different types of customers.

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