Integrations

Freshdesk

Visual Support For Freshdesk

Get high value from Viewabo’s integration with Freshdesk for a speedier and easier customer support workflow.

Viewabo on Freshdesk Marketplace
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Expedite Your Support Process

Viewabo in-ticket dialogue for the Freshdesk integration

Simple Access within a New Ticket

Have visual support at your fingertips after creating a new ticket. Start a live video session from Viewabo on the right-hand side so you can see issues in seconds.

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Diagnose Issues via Annotations

Viewabo brings a speedier diagnosis process to Freshdesk by enabling agents to point out specific areas of issues on-screen through simple real-time annotations.

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Assist Customers Off-Hours

Send a video request link to customers directly from Freshdesk tickets so they can record and submit a video of their issues to you when it’s beyond business hours.

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Recordings Show What Happened

Know what happened in each support activity by clicking on Viewabo recording link in the note which is associated with the ticket. Keep a record for future reference.

Support More With Less

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FAQs

Enterprise Trials Available

Are you a company interested in testing our Viewabo Zendesk integration at scale? Contact us.